Last Updated: February 17, 2026
This Privacy Policy explains how Zentrax Hosting (“Company,” “we,” “us,” or “our”) collects, uses, and protects information when you use our hosting services.
By accessing or using our services, you agree to this Privacy Policy.
We may collect the following categories of information:
Account Information
Username
Email address
IP address
Account activity related to the control panel
Billing Information
Payments are processed through third-party payment providers.
We do not store full credit card numbers or sensitive payment credentials.
Service & Server Metadata
Server name and configuration
Resource usage (CPU, RAM, disk, bandwidth)
Startup commands
Panel activity logs
Security & Abuse Logs
Login attempts
IP addresses accessing services
Basic diagnostic logs for uptime and abuse prevention
All files uploaded to your servers remain your property.
We do not routinely monitor server contents. However, we reserve the right to access server files, configurations, or logs when necessary to:
Investigate abuse reports
Enforce our Terms of Service
Maintain system stability
Respond to legal requests
Perform maintenance or resolve technical issues
Access is limited to authorized personnel only.
We use collected information to:
Provide, operate, and maintain hosting services
Prevent fraud, abuse, and network attacks
Respond to support requests
Send service-related communications
Comply with legal obligations
We do not sell or rent personal information to third parties.
For operational and security purposes, we may log:
Console output (temporary retention)
IP addresses used to access the control panel
Resource usage statistics
Authentication attempts
Logs are retained only as long as reasonably necessary for operational, legal, or security purposes.
We may share limited information with:
Payment processors (for billing transactions)
Infrastructure providers (e.g., DDoS protection or network services)
Law enforcement or government authorities when legally required
We do not share personal information for marketing purposes.
Our control panel uses cookies and session tokens for authentication and functionality.
These are necessary for account access and secure session management.
We do not use tracking cookies for advertising or cross-site behavioral tracking.
We implement reasonable technical and organizational measures to protect user information, including:
Firewall protection
Access controls
Encrypted connections (HTTPS)
Restricted administrative access
However, no system can be guaranteed 100% secure.
We retain personal information only as long as necessary to:
Provide services
Resolve disputes
Enforce agreements
Comply with legal obligations
After service termination:
Account data may be retained for legal, accounting, or abuse-prevention purposes
Server data may be deleted in accordance with our Terms of Service and server deletion policy
Users are responsible for maintaining their own backups.
Depending on your jurisdiction, you may have the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information (subject to legal obligations)
Close your account
Requests can be submitted through our official support channels.
Zentrax Hosting services are not intended for individuals under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal information from minors.
We may update this Privacy Policy at any time. Continued use of Zentrax Hosting services after updates constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or your personal data, please contact us through our official support channels.